Privacy Policy

Your privacy is important to us. This Privacy Policy explains how 14th Street Animal Hospital ("we," "us," or "our") collects, uses, and protects information when you visit 14thstreetanimalhospital-plano.com or use our forms to request an appointment, register as a new client, or request a prescription refill.

Information We Collect

When you fill out a form on our site — such as the appointment request, new client registration, prescription refill, or contact form — we collect the information you provide, which may include your name, phone number, email address, mailing address, and details about your pet. This information is used only to respond to your request and to provide veterinary services to you and your pet.

Log Data

Like most websites, our servers automatically record information that your browser sends whenever you visit our site, such as your IP address, browser type, the pages you visit, and the time and date of your visit.

How We Use Your Information

We use the information you provide to schedule appointments, respond to your inquiries, process prescription and food refill requests, and communicate with you about your pet's care. We do not sell your personal information to third parties.

Third-Party Services

We use trusted third-party services to operate our site and practice, including Supabase for secure data storage, a transactional email provider to deliver form submissions to our front desk, and CareCredit for financing options. These providers only receive the information necessary to perform their function and are not permitted to use it for other purposes.

Cookies

Our website may use cookies to remember your preferences and improve your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; if you do so, some parts of the site may not function properly.

Security

We value your trust in providing us your information, and we strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet is 100% secure, so we cannot guarantee its absolute security.

Children's Privacy

Our services are not directed at children, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@14thstreetanimalhospital.com, by phone at (469) 467-8454, or by mail at 1513 14th Street, Plano, TX 75074.